FAQ

No. A line or cord is not considered a flaw. This almost invisible difference in the density of the crystal occurs during the fusing of molten crystal. Although visible when it reflects light, the cord disappears when a goblet or vase is filled with water.

Webster defines crystal as a colorless glass of superior quality. To the layman, cut crystal is crystal and clear smooth glass is glass – not necessarily true. The fact is that 24% lead crystal is different than lead-free crystal, not necessarily better or worse and not necessarily more or less valuable. High-quality glass or lead-free crystal is made up of natural elements like limestone, sand, sodium oxide, dolomite, and potash. It is environmentally friendly, sustainable, and recyclable. To get lead crystal, 24% lead oxide is added to the mix and the product becomes softer, less brittle, and more easily cut.

Yes! The cover has a green napkin with a pineapple napkin ring on top of a clear glass plate. The spine is gray. If you would like to request a catalog, please do so online through the "Customer Service" or "Help" page. You can also call us at 651-582-0625 or 1-800-524-6766 or email us at info@ihionline.com.

Yes, we do! This can be found on the "Customer Service" or "Help" page. You can also print sections of our catalog.

Ordering online is the easiest, and fastest. We strongly suggest you print out the order confirmation or keep the order number in case you need assistance so that we can quickly retrieve the details of your order.

If an item is not in stock and you would like to inquire further, please call the customer service department at 651.582.0525 for an ETA on warehouse stock & arrival. Items ordered online that are out of stock are placed in the customer's shopping cart as a backorder.

Backorders will be shipped without notification if within 60 days of date ordered. All backorders under $50 are canceled. At the end of every year, IHI cancels all back orders from the previous year without notice.

100% buffalo horn.

Mother of pearl.

If not specified, the majority of products are made of aluminum. Other metals utilized are stainless steel and iron. If you are unsure about a specific item and would like to know, please feel free to contact customer service via phone or email with the item number and we can verify the information for you.

No, DO NOT place IHI aluminum in the microwave.

Yes. Our serveware is food safe.

Our serveware can be put in the oven up to 250 degrees. We recommend warming only.

Yes! Please refer to the "Printable Care Instructions" in the "Forms & Links" section in Customer Service.

India Handicrafts aluminum will scratch over time as all metals do, but following the basic care steps will help.

Handwash product. Do not leave anything with an acidic base in the product for long periods of time as it will eat the finish. Use an aluminum polish if the item starts to tarnish, and remember it is going to scratch over time.

Inspect your shipment upon arrival. If you have damages call IHI customer service (not sales rep) or fax in the ARS form that came with your packing slip. A return can also be done online & you can find this on the "Customer Service" page. Items that are needed to be picked up will be picked up within 30 business days.

Claims must be made to IHI with in 10 days of receipt of order. No claims will be accepted after 30 days.

Items that have been received accidentally broken or dented. Remember, there will be variations in color, texture, size and finish as well as slight irregularities because all products are handmade. If you are unsure, please call us to confirm.

Items that are not damaged by the fault of IHI or by shipping may be returned but will be subject to a 20% restocking fee. Freight for that item will not be refunded.

Shop-worn, price marked or overstock items may not be returned.

All orders are shipped F.O.B. our warehouse in Roseville, MN, 55113. Approximate shipping charges are 10-12% of the total order amount. The amount of shipping is reflected in your invoice when your order is ready to ship.

Web placed orders usually ship within 3-4 business days. All other orders are shipped within 10-14 business days. During peak seasons, the processing time could take up to 3-6 weeks.

Yes! If you have an order that needs to be rushed or shipped within a certain amount of time we recommend calling in the order to our customer service department at 651.582.0525. Rush orders may include additional shipping charges.

Yes. All first time web customers must create an online account before they have full access to our website. Only new customers need to fax or email their Tax ID Certificate. Returning customers will only need to fill out the application.

To get access to our site please fill out the new user application. New customers MUST fax or email a copy of your Tax ID Certificate to 1-800-821-3461 in order to gain access.